on 23-07-2021 22:34
Solved! Go to Solution.
on 23-07-2021 23:05
on 23-07-2021 23:05
You would have to use all your tariff data first before any extra kicked in and the extra is usually added as a bolt on Guide: Where is my discount or Extra Data?
What I found odd from your post was the fact it said you had used the extra 8gb already which is why I suggest talking to customer service.
on 23-07-2021 22:39
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 23-07-2021 22:42
on 23-07-2021 23:05
on 23-07-2021 23:05
You would have to use all your tariff data first before any extra kicked in and the extra is usually added as a bolt on Guide: Where is my discount or Extra Data?
What I found odd from your post was the fact it said you had used the extra 8gb already which is why I suggest talking to customer service.