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My02 app not working S20+

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brasco
Level 1: Joiner
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on ‎30-12-2020 16:20

on ‎30-12-2020 16:20

I upgraded from the Samsung S10 to Samsung S20+ now the My02 app won`t allow me to log on. I have tried everything.

 

Even when I open a browser on the phone and try logging on, I face the same problem. No access.

 

I am either informed my account doesn`t exist or I am sent a numeric notification to enter-which says code void and my account locked!

 

BTW, I can log in on my laptop!

 

Is there a problem with the S20 plus?

 

 

 

 

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MI5
Level 94: Supreme
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on ‎30-12-2020 16:22

on ‎30-12-2020 16:22

@brasco 

You'll need to call customer service to reset your account.
Numbers here Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152072 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

on ‎30-12-2020 16:22

on ‎30-12-2020 16:22

@brasco 

You'll need to call customer service to reset your account.
Numbers here Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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