Previous orders

[Mi3]

Hi, I ordered two pay as you go phones online before Christmas, both arrived next day delivery. However there is a problem with one and I need to return it, how can I find this order online? In My o2 it says there are no recent orders? I can’t it find anywhere. Could I have ordered this without being signed in? And how do I go about tracing this online order from a few weeks ago. Thanks

[MI5 · Accepted solution]

@Mi3 

O2 will have records of it.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Advice from an O2 Guru regarding a way to get through:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Mi3]

Thank you

[MI5]

You're welcome