My o2

[Cat_83]

I got a new phone on Friday, before this my o2 was working perfectly for me. Now it keeps saying that I have to products or devices on my account and when I go through the ap is says my o2 isn't available for me. when I go in through a browser is says there is 2 accounts for my number.. one is an O2 email address that I don't know anything about, the other is my o2 sign in which says I have to products or devices.. I rang the shop but honestly they weren't much help.. anyone know why this is happening?

[MI5 · Accepted solution]

@Cat_83 

You'll need to call customer service to reset your account and login.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Cat_83]

Thanks for your advice.. I just tried this.. when I get to option 7 it asked me to press one for fraud which I didn't do as it's not a fraud issue and it then told me to go through my o2 and cut me off..very frustrating..

[MI5]

@Cat_83 

Just choose fraud.

It's the only way to get put through.