Re: My o2 app

MarkT0621 · ‎07-06-2020

I have been a customer since the 4th June but I still can't login to my o2. Any help would be appreciated. Thanks

MarkT0621 · ‎07-06-2020

Just to clarify I can login via the website but not via the app. Thanks again

Cleoriff · ‎07-06-2020

@MarkT0621

Delete the app and reinstall. See if that fixes the issue.

It may take some time to catch up looking at the date you started.

Veritas Numquam Perit

MarkT0621 · ‎07-06-2020

Just tried that to no avail. I will leave it a few days. Thanks for the reply

Cleoriff · ‎07-06-2020

It should sort itself out after the weekend @MarkT0621

Fingers crossed.

Veritas Numquam Perit

Martin-O2 · ‎09-06-2020

Hey @MarkT0621 are you still having problems logging in to your My O2 app?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MarkT0621 · ‎09-06-2020

Hi mate no it still isn't working.

MarkT0621 · ‎10-06-2020

Do you have any suggestions

Martin-O2 · ‎11-06-2020

@MarkT0621 what exactly happens when you try to login? Are there any messages or errors displayed?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MarkT0621 · ‎11-06-2020

It says oops something went wrong. If you are a new customer it can take 48 hours.

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