My o2 account

[Cora2]

I cant access my o2 account, its saying my number isnt the same one that is connected to my email. Even though my bills come through on that email

hope you can help thank you

[Cleoriff · Accepted solution]

@Cora2 

O2 have transferred people to a new billing system and unfortunately there is a problem which is affecting thousands of customers with My O2.

Currently you have two options:

1.You need another new email address to register a separate My O2 (give this to O2)

2. Or you can request O2 to release the original email from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner)

Whatever option you choose, contact social media to action it. Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). Or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2