cancel
Showing results for 
Search instead for 
Did you mean: 

My Samsung Galaxy s20 fe touchscreen problems

MichalS20fe
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
My touchscreen od bot working properly
Message 1 of 4
500 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 126682 Posts
  • 834 Topics
  • 7569 Solutions
Registered:

@MichalS20fe 

You should give Samsung a call as you do have a 2 year guarantee on the phone.

https://www.samsung.com/uk/mobile/ 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
484 Views

O2EmmaLouise
O2 Support
O2 Support
  • 254 Posts
  • 0 Topics
  • 28 Solutions
Registered:

Hi @MichalS20fe,

 

If you purchased the phone direct from O2, you can book a guru appointment with your local store here https://guru.secure.force.com/O2DeskStoreLocator and they will be happy to perform some screen tests on the phone for you. 

 

If the phone is undamaged (no cracks, water damage etc), they will offer to send the phone to our repair agents to fix the screen for you under warranty.

 

You can, of course, contact Samsung on @Cleoriffs previous post and go through them.

Message 3 of 4
472 Views

TheresaV
  • 1930 Posts
  • 80 Topics
  • 12 Solutions
Registered:

Hi @MichalS20fe did the suggestions above solve your issue?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
signature

Message 4 of 4
445 Views