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My 02 app

Stuart
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on ‎25-10-2018 15:35

on ‎25-10-2018 15:35

Keep trying to long on to my 02 app but keeps saying oops some thing went wrong please try again later been doing it all day has any one else having this problem
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Anonymous
Not applicable

on ‎25-10-2018 15:47

on ‎25-10-2018 15:47

@Stuart There have been issues with it recently but they all seem to sort themselves out after a few hours. Have you tried deleting the app & reinstalling it? Turn your phone on & off again too

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Stuart
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on ‎25-10-2018 15:55

on ‎25-10-2018 15:55

Just done all that and still saying the same thing
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Anonymous
Not applicable
In response to Stuart

on ‎25-10-2018 16:01

on ‎25-10-2018 16:01

@Stuart Either wait until it fixes or call customer service as they may need to reset your account 

 

https://www.o2.co.uk/contactus

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MI5
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on ‎25-10-2018 16:45

on ‎25-10-2018 16:45

Not working when abroad either currently.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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b4u2
Level 8: Talented
In response to MI5
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on ‎25-10-2018 16:58

on ‎25-10-2018 16:58

my app has been giving me an erorr for a while. i am now in the USA.
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dgilbert2
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on ‎25-10-2018 20:35

on ‎25-10-2018 20:35

There is some success reported when abroad if you use a UK VPN, eg tunnel bear. Not conclusive though, sorry.

 

If urgent, use the phones web browser?

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