Multisave showing blank page

[Aviritz]

When I click on the Multisave tab the page is blank and I have no way of adding numbers to my group so they can get a 20 percent discount any idea how to solve this? I’ve tried on Mobile through the my02 app as well as on laptop/pc website and it’s always a blank page???

[andyg68uk]

@MI5 , thanks for that however that looks like its for an employee discount if you work for a participating organisation that has an o2 discount agreement in place.

Multisave is advertised by O2 for O2 customers who bring more than one number to O2 - details on O2's site here - Multisave: Everything you need to know

Unfortunately when I click on the getting started button on the main multisave page within MyO2 all I get is a blank page (As @Aviritz also described). 

I did raise it with O2 customer service who 'passed it to the relevant team' last month but Im still no further with it as they've not come back to me. 

Was looking to add my children's sim plans to O2 (Currently with EE) as they come up for renewal by taking advantage of the multisave discount but currently not able to do so.

[MI5]

@andyg68uk 

Mine is working. Link here which should take you to your page.

https://mymobile2.o2.co.uk/multisave?bpiId=7169250206857488260

If still not working, keep pestering O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

[Aviritz]

No they messed me around and it never got sorted 

[Aviritz]

No they messed me around and was never sorted. Did yours get sorted? @andyg68uk 

[andyg68uk]

unfortunately not

Spoke multiple times to them and they'd try basic stuff such as resetting my O2 account password which didn't fix it to then refer it to a specialist team. I then got a follow up call where they just tried resetting the password again (despite me saying that hadn't worked previously) so they then referred it back to the specialist team and so this cycle repeated two more times.

I've given up now, it's just too hard to get help from O2 customer service. Disappointing as we have virgin media broadband 1 gig with volt which has been rock solid and the volt double data allowance coupled with multisave discounts would have made bringing the family across quite attractive. Alas it's not worth the pain of having to try and speak to customer service and get help. 

Will look at deals elsewhere but probably means my O2 business will go elsewhere once my SIM is up for renewal so I can keep all of the family Sims together.

@Aviritz 

[Oxonian]

@Dave-O2 

Is this one you might look at for @Aviritz and @andyg68uk ?

[Dave-O2]

Afternoon @Aviritz, @andyg68uk 

Can you please drop me a PM with your mobile number and also include some screenshots of the journey you need to take to reach the error.

[andyg68uk]

A huge thanks to @Dave-O2  who has been able to not only pass the issue to the relevant team but also resolve the multisave discount for me.

[Aviritz]

I’ve pmd  you 

[Aviritz]

So can you actually see your friends & family multisave page on yor account?