Moved to USA want to cancel account - lost phone

[MarkintheUS]

Hi - I moved to the USA in July 2023 (I notified you by phone). I have not used my SIM all year and I have sadly lost the phone. I am paying dead money each month and want to cancel

[Cleoriff]

@MarkintheUS 

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: Cancelling Your Contract 

All methods of contacting O2 are here Guide: How to find help & contact O2 

[MarkintheUS]

Thanks I tried that - in order to do it they want to send you a text - i spoke to the automated "helper" online but as I changed email addresses due to a hack it just freezes so can't get through that way either! 

[MI5]

@MarkintheUS 

Probably need an old fashioned letter in the post then.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774