My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Student discount on my airtime

I have just recently upgraded to a new phone, but forgot to apply my student discount. Can I please do it now?

Toonto80 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! I will need a 5G sim card

Hi I will require a 5G SIM card. please can you provide one.thanks 

Cherie51 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Email address change

Hello, I need to change my email address but I cannot access the old one. Thanks

Shan2 by Level 1: Joiner
  • 1 replies
  • 0 kudos


I have a subscription to Disney+ via O2 (phone account) but on my TV I get the message: "Welcome back, seems like you are not subscribed.

VJ2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade with discount

Good morning, I am looking to upgrade to a iPhone 13. I have a discount code (Defence Discount) how do apply my discount?

Steve1973 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! contracts

i have 2 contracts out in my name one for me and one for my partner, all bills come out of my bank, how do i merge them together so i can see what we are both using from my 02 app

me123-_ by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Contract query

Am I in a contract? 

JFD2165 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! quit contract

Hi, last year I started a contract where I had to pay 15£ per month and now your company is taking 30£ out of my bank account. The only thing I wanna do right now is cancel this contract and I'll never commit with this company again. I don't even liv...

Fiorinta by Level 1: Joiner
  • 1 replies
  • 0 kudos