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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

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Resolved! Cancel My airtime

Hi, I've been living abroad for a while and would like to cancel my airtime due to no longer needing it. Thanks

Using data in he EU zone

When I'm in UK I have 100 GB on my plan, in EU calls and messages are unlimited, but the same doesn't goes for the data so up to how much GB can be used in EU zone without been charged?

I have been sent a bill but have no services from you

I have been sent an email saying I owe you money but have no services from you. I was disconnected in May this year and the contract ended in June. The bill was dated July. Help!

Payment promise

is there anyway I can make my payment late and not get my services restricted

How to access all 3 contracts on My o2

I can only access my daughters phone details on My o2. How do I add my own phone and my other daughters. All three are held in my name and paid from the same account.

Resolved! I get regular calls saying my sim will be blocked.

I presume the calls are spam as they say I have 4-5 days to respond

Money took out when I wanted to change tariff

I put £15 to be able to switch to the £15 bundle but after I put it in it took £2 from my account and haven’t received any data

My O2

Tried making a purchase through My O2 only to have an error message saying that my credit score is low, even though Experian score it at 999 out of 999 which is excellent. Now I can't even close My O2 account.Any advice?Thanks

Resolved! 18+ content and websites not showing up on my data

Hi there when using my 4g data websites and 18+ content isn’t showing up I am 18 I don’t understand why can I change this?

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