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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8203 Views
  • 1 replies
  • 1 kudos

My O2 account

When setting up my new sim order through the website I selected to deactivate my old number, I am now not receiving the code I need to get onto my account to get my eSim.How can I resolve this?

Resolved! I don’t have a phone or account with you.

Please cancel any arrangements you think you have with me. My phone is with VOXI and my home broadband is with Virgin. I do not use or want to use any of your services. I have received bogus demand letters with strange looking 02 letterhead and incom...

My 02

My phone has changed to different contract and can't find my number to access the contract. Just want to make sure the contract is finished and I've paid for it. Please can you check this at all Thanks

Can't login / switching numbers

I can't login to MyO2 because the confirmation text is supposed to be sent to my old number, which was supposed to be ported over from giffgaff yesterday but hasn't transferred yet. I have no access to that number and no means of checking because I c...

Upgrade

I applied for an upgrade and was told you would get back to me in 24 hours that wS 2 days ago

Marg3 by • Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Cancel the contract

A few months ago, virgin media included a sim card with my plan, i did not want the sim card and did not use it, and lost it. I have been trying to cancel this service but i cannot because it needs a verification text to that number. i tried to chang...

Keita by • Level 1: Joiner
  • 2261 Views
  • 3 replies
  • 0 kudos

Contract expiry date

Hi we were transferred from virgin media contract. Im trying to find out when the contract expires?

Simon6767 by • Level 1: Joiner
  • 368 Views
  • 1 replies
  • 0 kudos

Phone bill

hi im on holiday abroad and i forgot to pay my direct debit phone bill which is now overdue. i just realised this and want to log in and pay but i cant because to log in i need a verification text message which i cant receive because my number has be...

1kian by • Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

Upgrade

I recently applied to upgrade early for new phone which I think got declined! But you still took the fee? When will I get that back

Xana1990 by • Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos
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