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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Switch up on 14 day return

Just a quick one does the 90 day switch up period restart if you do 14 day return

Resolved! missing QR code for eSim

HelloI am upgrading my IPhone - just bought an IPhone 15.I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.I phone...

Resolved! Can not log in

I need help, when i log into my o2 account it comes up with my account 4 years ago.

Resolved! Spam calls

I keep receiving calls from numbers starting 0843… they only last one ring tone. If I try to call back there is always an extra charge. I have been blocking these numbers but they change and carry on doing the same. It is annoying and I don’t know ho...

Resolved! Spend Cap

HiTrying to amend my spend cap. Am travelling to Europe for the weekend tomorrow. Went through the video but at the end it says request failed. Tried to call but after being on hold for 20 mins, it just cut me off! I'm unsure if I need to increase my...

International SIM Discontinuation

I received a text message saying that my international SIM will soon be discontinued and that I'm being updated to a new one. I couldn't find any step by step information about this process. Will I be sent new SIM by mail that I'll need to activate? ...

Resolved! Want to now my Device and sim plan contact end date

Hi, Hope you are doing well, I just wanted to know my when is my last date of device as well as sim plan contact end. And please tell me the process of port my sim to others network.

Resolved! Customer Services

How the hell do you contact the "Customer Services" dept??My head is about to explode using the useless web site.Help is needed because 02 have sent me two new sims but with new numbers and I dont know which card is for which of my phones?

Charges for mobile

Why am I being charged for my mobile when this is NOT included in my package?

Resolved! Unable to log in

Hi, I have a o2 account that has a dead o2 pay as you go sim associated with it, I’m trying to order a new pay monthly sim but I’m unable to as it wants to send a text to a number no longer active, is there a way to get passed this? Spoken to o2 and ...

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