International SIM Discontinuation

[Ed25]

I received a text message saying that my international SIM will soon be discontinued and that I'm being updated to a new one.

I couldn't find any step by step information about this process.

Will I be sent new SIM by mail that I'll need to activate? I haven't provided an address in my profile and I don't see an option to do so.

[jonsie]

It will probably just be a tariff change to your current sim card

[MI5]

@Ed25 

Check it isn't a scam message.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Ed25]

In the FAQ section:

I’ve been asked to update my SIM card, do I still need to?

Yes, if we’ve sent you a separate text advising you to update your SIM and you haven’t yet, this is still required.

I assume that means that I'll need to physically switch to a new SIM card? But they haven't explained anything about it.

[Enlli]

May be best speaking to O2 as suggested

You can contact O2 Pay As You Go customer service by calling 4445 from an O2 mobile phone. This call is free. You can also call 0344 809 0222 from any other line. 

[MI5]

I concur