Made last device payment and now no data?

[Smiter1983]

Made my last payment on my Device plan and my Tarrif shows I should have a 15GB allowance. However I've had no 4g available for a few days and none available in the My O2 app. Any ideas? Today is also my Upgrade date but upgrades don't seem to be available either...

[Cleoriff]

@Smiter1983 

Check your network status here https://status.o2.co.uk/ 

Also, the upgrade section is working. I've just checked. Reboot your phone, or check back later.

[Smiter1983]

@Cleoriff 

It's not that it's slow, MyO2 says I have no Data allowance at all? Have already tried device restart as well. But thanks for the help anyway, Guess i'll just have to wait it out

[MI5]

@Smiter1983 

Looks like something has gone wrong. 
Give customer service a call Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

[Smiter1983]

@MI5 

Just tried to call the number and discovered that although I paid my bill in full on Friday (and the automated redirect voice told me the overdue amount was £0) my calls are being redirected. Should be ready in 24hrs but I guess it's taking longer. Will wait and see what happens tomorrow. Thanks for the help.

[MI5]

Best of luck @Smiter1983