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Lost Sim

gracewainner123
Level 1: Joiner
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Hi, I have lost my sim and need to get a replacement sent out. However, I can't call you to do this

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madasaf1sh
Level 78: King of Kings
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@gracewainner123 

 

All the details are here Guide: Cancelling Your Contract 


Borrow a phone or use a landline or even Skype Guide: A Guide to Skype  if using Skype call 0800 902 0217

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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gmarkj
Level 66: Unequalled
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All ways to report the sim lost are in the guide below @gracewainner123 

Guide: Lost or Stolen O2 Device? - How to Report it 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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@gracewainner123 

You need this guide Guide: Lost or Stolen O2 Device? - How to Report it 

You can also go in store with photo ID to get a new sim which will instantly cancel the old lost one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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