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This is not O2 you are speaking to but a customer forum and we do not have access to your or any other accounts. Also please do not post any personal details as this is an open forum which can be viewed by everyone.
I would suggest you contact Customer Service http://www.o2.co.uk/contactus. The best time to call is between 8-8:30 am to avoid a long time on hold.
Good luck and welcome to the forum 
- 152291 Posts
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- 10294 Posts
- 85 Topics
- 123 Solutions
This is not O2 you are speaking to but a customer forum and we do not have access to your or any other accounts. Also please do not post any personal details as this is an open forum which can be viewed by everyone.
I would suggest you contact Customer Service http://www.o2.co.uk/contactus. The best time to call is between 8-8:30 am to avoid a long time on hold.
Good luck and welcome to the forum
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Hi @ChristyneJudge, did you get a chance to speak about this with Customer Services yet? How are you getting on?
to the forum!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
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