Live chat

[Sam13]

Can anyone help me get on live chat?

[LOTTIE91]

I have tried to get on it as well.

[Cleoriff]

@LOTTIE91 @Sam13 

Live Chat is very intermittent. You may find it if browsing the shop.

You are far better contacting O2. All numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best one to call.

[Cleoriff]

@LOTTIE91 

I have answered your post here https://community.o2.co.uk/t5/My-O2/Contacting-someone/m-p/1365178/highlight/true#M8190 

As it was about the Samsung buds promotion I'll repeat the info here. The offer is still current.

Check the claims process here ..

Free Gift with Purchase: Promoter: Samsung Electronics (UK) Limited. UK or ROI residents (18+) (Individual Participant) or registered Companies (Company Participant) only. Purchase a selected new Samsung Galaxy S20+ 5G or Samsung Galaxy S20+ 5G Enterprise Edition (Promotion Product) from 02 (Participating Retailer) between 00:00 on 04/06/2020 - 23:59 on 01/07/2020 and claim a pair of Samsung Galaxy Buds+ wireless headphones in white (Reward) by redemption. No cash alternative. Promotion Product must be received and not returned. Individual Participants must complete the online claim form in the Benefits section of the Samsung Members app pre installed and Company Participants must complete the online claim form on the website (http://20202.samsungpromotions.claims/o2buds), upload proof of purchase and provide all other required information between 04/06/20 - 31/07/20 (Claim). Maximum 1 Claim per Promotion Product purchased, maximum 1 Claim per Individual Participant, maximum of 2 claims per household, and a maximum of two-hundred (200) Claims per Company Participant.

 You can also claim online here https://20202.samsungpromotions.claims/gb/en/claims/o2buds/get-started

[LukasB]

Hey @Sam13 @LOTTIE91 did you manage to get your queries sorted or are you still having trouble?