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Keypad not working abroad

rich_seabrook
Level 1: Joiner
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on ‎28-01-2021 16:32

on ‎28-01-2021 16:32

I am currently in the US. Phone and data are working fine. Issue is that when talking to automated lines that give you options and ask you to press a number, the numebrs I press are not being registered.

 

This means I cannot log in to my voicemail, and also that I cannot use the help line (they cut you off after you dont respond to any questions for 3 minutes).

 

Is anyone able to help me with this via email or to call me? I need to log in to my voicemail!

 

Thanks,

 

Rich

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MI5
Level 94: Supreme
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on ‎28-01-2021 16:35

on ‎28-01-2021 16:35

@rich_seabrook 

I can only think that this is a problem with the network you are connected to.

Can you manually select and try a different network to see if it helps?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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