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Samsung S21 Ultra pre-order

9l9na
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Has anyone received an email notifying them when their Samsung S21 Ultra will arrive? I can't even see it in my orders. I was hoping it would arrive tomorrow (Friday 29th) but it doesn't look like it.

 

Also, when I made the order for Samsung S21 Ultra, I did it as a separate contract instead of doing it as an upgrade to my existing contract. Pretty stupid I know! Now I will have two contracts and I want to cancel the old one (which is until November 2021) but I don't want to pay the full amount of my tariff (£200+). Does anyone know if O2 would be able (and willing) to change my new contract to an upgrade to my existing one?

 

Thank you!

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MI5
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@9l9na 

Statement here from O2 regarding the delays https://community.o2.co.uk/t5/Welcome-News/Samsung-S21-S21-and-S21-Ultra-Pre-order-now-on-O2/m-p/143...

With regard to changing to an upgrade, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 147757 Posts
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  • 28354 Solutions
Registered:

@9l9na 

Statement here from O2 regarding the delays https://community.o2.co.uk/t5/Welcome-News/Samsung-S21-S21-and-S21-Ultra-Pre-order-now-on-O2/m-p/143...

With regard to changing to an upgrade, you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
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9l9na
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Thank you very much, MI5 for the speedy reply! You have put my mind at ease. slight_smile

I'll get in touch with customer service tomorrow (hopefully!) and I'll post their answers on here for anyone with similar questions in the future to see.

 

Have a good evening!

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MI5
Level 94: Supreme
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Registered:

Best of luck @9l9na thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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