As a key worker mobile communication is vital and the current level of service that I'm receiving is terrible. Having been an O2 customer for many years I'm extremly annoyed. Yes these are challengingtimes! However, i've tried several times to contact you via chat/ phone and written correspondence. I need to save on money on my monthly outgoings, As a result I need to change contracts and downgrade to the iPhone 2020, spec as follows 64GB, IGB data White, 36 month contract, unlimited text/ minutes, no upfront costs.
Currently, O2's offer is not as competitive as Virgin's at £19 per month. How do I ask O2 if they can price match, if not I want to cancel my contract with immediate effect.
O2's policy wont allow them to pricematch at all.
The Refresh contract offers flexible tariffs https://www.o2.co.uk/refresh/flexible-tariffs
If this doesn't suit, then a guide to cancelling is offered here
NB: all contact numbers for O2 are in this guide. Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
And with the recent announcement that O2 and Virgin Media are in merger talks, you'd think there'll be some downward rationalization, @Shorelines.
Have you considered Mobilephonesdirect, there you can get phones, still on O2, but which are more competitively priced.
Or, as Tesco use O2's network, their mobile range may fit the pocket.