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kirillbuha · ‎17-04-2024

Hi,

I have an overdue bill, and would like to pay it, but I don't have access to my number in o2 app (I'm ex virgin media customer, and for some reason my number wasn't transferred to o2 account). I'm currently abroad, and my cell phone doesn't connect to local providers, so I cannot add my number into o2 app since I cannot get an SMS (seems because of overdue bill). Please help me to pay a bill and make my number work while I'm abroad.

MI5 · ‎17-04-2024

@kirillbuha

Guide here Guide: How to Pay Your Bill (Contract)

You can reach the Payment Management team on +44800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Call using Skype for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎17-04-2024

@kirillbuha

Guide here Guide: How to Pay Your Bill (Contract)

You can reach the Payment Management team on +44800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Call using Skype for free Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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