I can't access my account

[Justin2142]

For some reason when I try to log in to my 02 it says oops something went wrong, if it's a new account wait for 48 hours, but I've had this account for years, think I might of been hacked or something?

[madasaf1sh]

@Justin2142 

You are probably in the process of been migrated to the new billing system, hence the error you are seeing. 

But as this isnt customer services but a customer to customer community, so give them a call on 0344 809 0202 or 202, you can send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG),

You haven't been hacked but good conspiracy theory

[Paul12532]

Same here 

[MI5]

and hundreds, maybe thousands of others too.

[Enlli]

Biggest complaint on here at the moment

[MI5]

With thousands more still to come no doubt as everyone is getting screwed up.

[Dbes]

Same here. Absolutely rubbish service. Phoned three times and no solution.

[Dbes]

I will switch provider if it's not fixed within 5 days.

[Oxonian]

@Dbes 

A mass exodus of customers is probably the one thing that will get O2 to sit up and take notice. 👍