How do I cancel an upgrade

[AET]

I have recently upgraded and now wish to cancel but I can't find a place to do this. Dies anyone know. Thanks in advance.

[Cleoriff]

@AET 

Apologies for the misunderstanding, I thought you had upgraded a device not a tariff. My bad.

[AET]

Thanks so much, I know terminology can be tricky with people like me not well up on it 😄

[AET]

I'm try and get through to them but they are not taking calls. Thanks

[gmarkj]

They are, you might just need to be a little fast and loose with the option you press to get through.
Once you have a person on the other end they will put you through to the correct team.

[Cleoriff]

@AET 

Just some more advice about getting through to O2. In this guide Guide: Coronavirus Community Help and Support  there are numerous numbers for them. Use any or all. Press ANY option (even fraud)  and you will get through eventually. As soon as you hear the music, that means you are in a queue. Don't hang up, just be prepared to wait.

Once you get through to any advisor they will take your call and deal with it.

Best of luck.

[jonsie]

Select fraud or lost/stolen to speak to someone. They will transfer you to an adviser .