25-06-2024 10:07
I need to complain, but I just keep moving around Q&A. How do I contact them?
25-06-2024 10:14
The complaint procedure is in the link below @aNDREW31
https://www.o2.co.uk/how-to-complain.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
27-06-2024 19:04
@aNDREW31 wrote:I need to complain, but I just keep moving around Q&A. How do I contact them?
What do you feel the need to complain about ? If you give us an outline of your problem, someone might have a suggestion as to the way forward.
Please bear in mind that O2 are taking up to eight weeks to investigate and respond to formal complaints, and during that period, you are unlikely to find any other O2 team who are able and willing to engage with you. Hence, if you are aggrieved by delays on the part of O2, filing a complaint might further delay resolution. 👍