Help changing phone number for manage my details

[0Legacy]

So the phone number for  manage my details I don't have any more and needs to be changed yet it ask you to put in a code sent to that number  that I don't have and virtual assistant can't help me.

can you please do something where it asks for my passphrase to update the number

thanks

[madasaf1sh]

@0Legacy 

There is nothing anyone can do here on this peer to peer forum. 

You will need to call o2 on 0344 809 0202 or 202 from an o2 phone.

[0Legacy]

But what if I can't speak over the phone what then? surely o2 have a option for people that can't speak? like email

[Enlli]

Other option is Social Media

Message O2 on 

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.

[0Legacy]

thanks and what if I don't do Social Media?

About some years back I got support by o2 by Email do they still support that?

[MI5 · Accepted solution]

@0Legacy 

No email support, sorry.

You can request support using the form here Accessibility & Vulnerable Customers Policy | O2

[0Legacy]

That should do thanks

[MI5]

You're welcome @0Legacy