cancel
Showing results for 
Search instead for 
Did you mean: 

Hello

Catalin123
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello my name are Catalin Nastase , I've ago 4 years I had a mobile phone contract with you and I finished to pay everything . After that I cancel from bank or I'm not remember properly and O2 send it to me another payment of 34.20 or something like that . The problem are , I was moved away to another adress and I didn't have acces for the previous adress 36 Wellington Road to knows about the last payment from o2 you send it to me . After a long time I receive a email from lucascredit and they let me know I have to pay . When I see it I paid strainght away but I think was to late ... Now they put my credit score on default and my credit score are down , very down and I can't do nothing . I wanna to buy a property in England via a mortgages but I can't get it because of this default on my credit score from Lowell Portofolio . I contacting you to ask from help because wasn't with intention and I didn't know from that payment of 34.20 ... I'm 25 age old and I wanna to build my future in this country but that default on my credit score is stopping my dreams . Let's have a look togheter please and try to repair something ... I pay every another bills on time , but this one I did'nt know about it . Thanks and please help me . 

Message 1 of 6
1,403 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Catalin123 

As it's a valid default o2 will not remove it, sorry. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 6
1,372 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 151661 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

@Catalin123 

As it's a valid default o2 will not remove it, sorry. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,373 Views

Catalin123
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi , There has been 34.20 last bill and I didn't receive because I was moved from that adress , after I see a email from the recovery company I paid straight away but was late ... they put me on default account only for 34.20 and wasn't intention there I really didn't know about payment . What should I do ? And as well I didn't know why O2 send it to me another payment when they said I finish to pay the contract and everything with them ... 

Message 3 of 6
1,367 Views

O2Karl
  • 285 Posts
  • 2 Topics
  • 24 Solutions
Registered:

Hi @Catalin123 

We cannot look into individual accounts within the community.

What I would recommend is contacting the O2 Payment Management team on 0800 902 0217 and explain what has happened and see if they can do anything. 

We can only advice within the O2 Community and can not access any personal account details.

You can also email resolution expert team to ask for help.

 

signature
Message 4 of 6
1,362 Views

Catalin123
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Ok sir , thanks a lot for your help . 

Message 5 of 6
1,359 Views

O2Karl
  • 285 Posts
  • 2 Topics
  • 24 Solutions
Registered:

That's no problem @Catalin123 I hope you get it resolved. 

signature
Message 6 of 6
1,356 Views