Fraud

[Barbara2199]

Hello ,

On Wednesday the 8th of December 21 I received two emails from O2 informing me that my Username & Password has been changed . I called 2O2 to report fraud ,someone manged to signed up new contract for 36 months .  I have been insured by the customer service that I am going to receive phone call from Fraud department.  10 days later am still waiting for Fraud team to call me back and follow up on my case . Very poor and slow service . Any advice how I can contact O2 Head Office ? 

[jonsie · Accepted solution]

The best option would be to make a complaint using Resolver

https://www.resolver.co.uk/companies/o2-complaints/contact-details