Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cannot cancel my contract

Good afternoon, I have a new phone with new sim card and cant enter my O2 account because of the pin sent to my old sim. Because of this I cant cancel my account and I keep getting billed for I phone I dont use. There is no number to call anywhere an...

Resolved! Proof of employer

I need to upload my wage slip to prove employer to obtain a discount but I can’t find where to do this… help please

Resolved! iPad settings

Hi, I’m in France at the moment.My iPad has 18GB of unused data at present but instead of using it when I go onto the web it transfers to my hotspot, the iPhone, and uses it’s data. It’s obviously a settings issue and I’m obviously not technically li...

Resolved! Cancelling (as Power of Attorney)

Phone unused for ~6months, owner in a care home with Alzheimers & Dementia. I have no access to the security code/question info, or the phone (it's missing).I've tried twice so far to cancel via Customer Services call. The lack of security code and P...

Resolved! Change bill date to the 27th

Please help me change my billing date to the 27th

Resolved! I need proof of purchase for my z fold3 in order to claim a free starter pack from Samsung

I need proof of purchase for my z fold3, to claim a free starter pack from Samsung, apparently the invoice was not sufficient proof, can you email me evidence

Resolved! Changing IMEI number on O2 app

So ... I have 4 phone numbers on my O2 account. Mine, my husband, my daughter and my son.We are all on what used to be called their "Simplicity" contracts (no idea if it is still even called that!!) and we buy our handsets direct from Apple.The kids ...

Resolved! Return

Hi I have just purchased a galaxy zflip3 on contract. I've decided I've changed my mind and would like to exchange it please. Thank you

Resolved! Leaving o2

How do I inform O2 that I want to terminate my contract? Via email? What's the email address?

Cannot login to the app

Hi, I have been trying to login to the app without much luck I can login to MyO2 with no problems, on the web. - I have uninstalled the app and reinstalled - I have reset my password and confirm this still works on the web Tried to get through to sup...

O2

Forum Posts