Error 500 when wanting to view bill on myo2

[SuzanneAyres]

Can anyone help me!
I have never for the last 3 years of having my account had any problem logging into my account and accessing bills. However for almost 10 days now I can log into the website for o2 but when I click view my bill I get a page that says sorry something went wrong. I’ve contacted o2 so many times they don’t know what to do! In the top of the browser it says error 500 does this have anything to do with it?

[Anonymous]

There was an outage about 10 days ago which affected myo2 as well as the network so not all accounts maybe sorted yet. Also I had an problem with the iOS app yesterday & someone reported a problem with the android myo2 app earlier today & last week

[MI5]

Have you tried a different browser or cleared cache and cookies ?

[SuzanneAyres]

Thankyou

[SuzanneAyres]

Yes tried all of these things deleted cache cookies etc and have tried ipad, phone and laptop and internet explorer and chrome. All the same

[Anonymous]

@SuzanneAyres Maybe you need to call customer & have them reset your account 

[MI5]

Try this link https://accounts.o2.co.uk/auth?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2F%3Fcheckproduct%3Dtrue&failu...

[SuzanneAyres]

That’s what I did and asked and they said they cannot donthat they were looking into the problem,that was 10 days ago! Thanks for the help though

[SuzanneAyres]

This link doesn’t appear to work

[MI5]

@SuzanneAyres

Sorry, my bad, try this https://accounts.o2.co.uk/signin