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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Unknown default payment

My partner cancelled a contract with O2 back in November 2015. He received a letter from O2 later in November 2015 stating he had an outstanding payment of £144 and that if this was not paid and he had 5 days to do so. He called O2 who confirmed this...

Resolved! |Stolen phone

Dear Sirs,I need help. I'm in Ecuador in this moment. My phone was stolen and I've problem now with comunication with my bank account. Can I ask someone who can to block my sim card and send me new one to my home in UK? I don't have phone for call in...

2 contacts

HiI have 2 contracts under my name but only one of them is registered in the app. How can I register both of the contracts in the app? So I can access both of them without constantly calling customer service when I need info about my other contacts.

Email address

How can I change the email address on my o2 app....help

Resolved! Reduction bills 787 phone

Hi can l change tariff please cheaper for number xxxxxxxxxxx [mod edit: please do not post personal information on the public board. Thanks!]

Why is O2 charging for data that others do not?

Please can somebody explain how O2 charges for data? I have used a Pay as You Go SIM from Three for years. To improve reception I have just changed to a O2 Pay as You Go SIM. I have my phone on all the time but very seldom use it except on Home WiFi....

My account - can't access as text is sent to old unused number

Hi, I am trying to access 'my account' as a PAYG customer but am being sent a text code to my original phone number that is no longer active. Is there away round this, other than setting up a new account with a new email address? Thanks.

Resolved! Cost extra

Why I have extra charges ? From 87070...this is fraud!please fix the problem urgently. I don't want to pay extra

Help

Hi how can I find out when my contract runs out

Change Device name in My O2?

Hi there, I was wondering if it's possible to change my device's name in My O2. Right now it's just my phone number. I seem to recall there being an option to have a custom name for it years ago, but it's disappeared.

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