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End contract

Sammie01
Level 1: Joiner
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My contract should have been cancelled/ended in July as I did not want to upgrade but I am still being charged ?
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MI5
Level 94: Supreme
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@Sammie01 

It won't end unless you cancel it Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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The contract length is the minimum term @Sammie01.
As stated by @MI5, if you don't cancel it then it will continue on a monthly rolling basis/
You can either take your number on to a new account (use a PAC code), or cancel it by using a STAC code (with your new provider), or you can contact customer services and tell them you want it to end - all of which is in the guide already posted.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Marjo
Former Staff
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Hi @Sammie01 , how are you getting on? slight_smile I hope you got all the information and clarification you needed about how the contracts and cancellation works. Let us know if you have any additional questions at any point.

 

Cheers for the advice above guys @MI5 , @gmarkj thumbsup

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