cancel
Showing results for 
Search instead for 
Did you mean: 

Keeping old number - Incorrect security info

phoneslayer69
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hello. I just bought a sim only plan with O2 and my sim has arrived.

I was previously with 3 and I'd like to keep my number because many of my online accounts use two-factor authentication. 

 

The problem is when I submit a form for O2 to keep my number, I'm told my information is incorrect. 

 

 

My old number was registered by my mum as I was an early teen back then. I've been using and paying for that number for years now and have changed most of the details for my own, but I'm clueless as what to what info is wrong or what exactly the form wants from me.

The rejection email gives me no information on what is wrong, O2 have literally no way to contact them other than this forum. I'm left clueless. 

 

If someone can give me guidance I'd really appreciate it. 

Message 1 of 3
452 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143470 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@phoneslayer69 

Give O2 a call. 

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 3
431 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143470 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@phoneslayer69 

Give O2 a call. 

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
432 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi @phoneslayer69 , hope you got everything sorted in the end with your phone number with customer service as advised above. Let us know if you need any further advice at any point. slight_smile

Message 3 of 3
359 Views