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Registered: ‎22-05-2019

Eligibility for o2 Travel Inclusive Zone Bolt on

Why am I not eligible for the above if I have o2 Refresh, Pay Monthly and 15gb.    Does anyone automatically get the elusive o2 Travel Inclusive Zone Bolt on included for free?

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Registered: ‎14-01-2013

Re: Eligibility for o2 Travel Inclusive Zone Bolt on

[ Edited ]

Hi @GAG 

Any tariff 20GB and above. All info here

https://www.o2.co.uk/international/travel-inclusive-zone

 

Free O2 Travel in our Inclusive Zone is available for our eligible O2 Refresh tariffs, as well as sim only tariffs higher than 20GB (20GB excluded). Not available on 30 Day sim only tariffs.

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Anonymous
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Re: Eligibility for o2 Travel Inclusive Zone Bolt on

[ Edited ]

Yes I did although I’m not on 20GB

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Registered: ‎14-01-2013

Re: Eligibility for o2 Travel Inclusive Zone Bolt on

Yes it does say 'eligible Refresh tariffs'......so @GAG  should contact customer services to check

https://www.o2.co.uk/contactus

 

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Re: Eligibility for o2 Travel Inclusive Zone Bolt on

Not just refresh tariffs.
It's on 2 of mine which are simo. One 18gb and the other 20gb.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 101,872
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Registered: ‎14-01-2013

Re: Eligibility for o2 Travel Inclusive Zone Bolt on

[ Edited ]

@MI5 wrote:
Not just refresh tariffs.
It's on 2 of mine which are simo. One 18gb and the other 20gb.

They need to change the official information then. It quite clearly says higher than 20gb for sim only.

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Re: Eligibility for o2 Travel Inclusive Zone Bolt on

[ Edited ]

@Martin-O2 @EmilieT  could you check this out please. The official information for Travel Inclusive appears to be out of date?

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Re: Eligibility for o2 Travel Inclusive Zone Bolt on


@Cleoriff wrote:

@MI5 wrote:
Not just refresh tariffs.
It's on 2 of mine which are simo. One 18gb and the other 20gb.

They need to change the official information then. It quite clearly says higher than 20gb for sim only.


Complete rubbish!

tarrif.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,872
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Registered: ‎14-01-2013

Re: Eligibility for o2 Travel Inclusive Zone Bolt on

And as I said, the official information is wrong. I am NOT disputing what you say at all!

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Re: Eligibility for o2 Travel Inclusive Zone Bolt on

I never said you were disputing it......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)