Eligibility for o2 Travel Inclusive Zone Bolt on

[GAG]

Why am I not eligible for the above if I have o2 Refresh, Pay Monthly and 15gb.    Does anyone automatically get the elusive o2 Travel Inclusive Zone Bolt on included for free?

[Cleoriff]

Hi @GAG 

Any tariff 20GB and above. All info here

https://www.o2.co.uk/international/travel-inclusive-zone

Free O2 Travel in our Inclusive Zone is available for our eligible O2 Refresh tariffs, as well as sim only tariffs higher than 20GB (20GB excluded). Not available on 30 Day sim only tariffs.

[Anonymous]

Yes I did although I’m not on 20GB

[Cleoriff]

Yes it does say 'eligible Refresh tariffs'......so @GAG  should contact customer services to check

https://www.o2.co.uk/contactus

[MI5]

Not just refresh tariffs.
It's on 2 of mine which are simo. One 18gb and the other 20gb.

[Cleoriff]

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@MI5 wrote:
Not just refresh tariffs.
It's on 2 of mine which are simo. One 18gb and the other 20gb.

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They need to change the official information then. It quite clearly says higher than 20gb for sim only.

[Cleoriff]

@Martin-O2 @EmilieT  could you check this out please. The official information for Travel Inclusive appears to be out of date?

[MI5]

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@Cleoriff wrote:

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@MI5 wrote:
Not just refresh tariffs.
It's on 2 of mine which are simo. One 18gb and the other 20gb.

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They need to change the official information then. It quite clearly says higher than 20gb for sim only.

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Complete rubbish!

[Cleoriff]

And as I said, the official information is wrong. I am NOT disputing what you say at all!

[MI5]

I never said you were disputing it......