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Anonymous
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Accepted Solution

Name Change

[ Edited ]

Dear O2 Team, 

 

I'd like to amend my name after getting married and I was told the only way to do it is via email (I've been to the O2 shop but they couldn't do it for me there even when I had my new passport with me). 

 

I'd like to get a new tariff, possibly upgrade asap so I'd like to get this resolved quickly. 

 

Many thanks in advance and I look forward to hearing from you soon. 

 

Kind regards.

Posts: 117,643
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Name Change

[ Edited ]

@Anonymous 

Please see help here https://www.o2.co.uk/help/account-and-billing/changing-your-name 

Please also edit your personal details as the forum is public.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,356
Registered: ‎31-03-2010

Re: Name Change

@Anonymous  You cannot do this by email. See this link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28HomePhone%29,T=HomePhone_Case,CASE=23722

 

Please remove your phone number and personal details. This is a public forum. This is not customer service.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Name Change

I was under the impression this is 'Customer Service' considering how I got there. So how do I get in touch with Customer Services? 

Anonymous
Posts: 0

Re: Name Change

Happily - but how?? Smiley Sad

Posts: 117,643
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Name Change

Tap on options in your post then edit.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 117,643
Topics: 576
Solutions: 16,535
Registered: ‎04-04-2012

Re: Name Change


@Anonymous wrote:

I was under the impression this is 'Customer Service' considering how I got there. So how do I get in touch with Customer Services? 


You need to send in the form with a copy of your marriage certificate as per the instructions in the link I gave you above please.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Name Change

Posts: 101,813
Topics: 770
Registered: ‎14-01-2013

Re: Name Change


@jonsie wrote:

Another member gone.


Yes they got their answer and obviously thought that's it...Goodbye disappointed

*The Game Is On*

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Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Name Change

Perhaps worried needlessly about privacy issues and thought this was customer service.