Solved: Re: Downloading Previous Bills

PeterHarg · ‎04-12-2018

Can anyone help....?? Trying to download a previous bill and receive this message;

"EBPP_1012: The userid xxxxx is not allowed to look at any phone bills."

MI5 · ‎04-12-2018

Hi @PeterHarg

The usual advice is to:

Clear cache and browser cookies.

Try a different browser.

Call customer services to have account checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-12-2018

Hi @PeterHarg

The usual advice is to:

Clear cache and browser cookies.

Try a different browser.

Call customer services to have account checked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

b4u2 · ‎04-12-2018

Try another browser and call customer services

jonsie · ‎04-12-2018

I've seen error messages before but never that one?

Follow the advice above.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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