Disney

[LadyA]

Hello, I got Disney+ for 6 months free. My account says it is activated and pay nothing until October. However i don’t have a redemption code even though I requested it. I tried to ask them but they won’t help me, does anyone know what I can do?

[jonsie]

Go to Extras in My O2 and

Redeem  Now

Follow the links from there

https://www.o2.co.uk/extras/disney-plus

[MI5]

@LadyA 

If it says activated it's already done. 

[LadyA]

It says it is activated on my account however i do not have a redeem code, i requested one so the activated it.  as i have no redeem code, i am currently paying for disney plus every month 

[MI5]

@LadyA 

If you're eligible for it free you are emailed all relevant details and activation links.

It's only free if you upgraded or took a new contract with the offer included. 

[LadyA]

yes i did that, i got a new contract and with that got disney plus free. I activated it, and i got told through text i have activated it and should get an activation code. i havent got that code and im paying for disney monthly, but on my o2 account says i have it free till october 

[Cleoriff]

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@LadyA wrote:

yes i did that, i got a new contract and with that got disney plus free. I activated it, and i got told through text i have activated it and should get an activation code. i havent got that code and im paying for disney monthly, but on my o2 account says i have it free till october 

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Then you need to ring O2 @LadyA 

Guide: Coronavirus Community Help and Support 

[MI5]

@LadyA 

You don't get sent an activation code. 

Login to Disney website https://www.disneyplus.com/en-gb/ and go to your account settings.

If it says "O2 Subscription" you're getting it free. 

[LadyA]

Subscription is what I meant sorry, but you have to put in a redeemed code to get the 6months free, you can’t just sign in and it be free for 6 months

[MI5]

If you follow the link in your email or from your MyO2 you don't need a code.
I have done it myself 2 weeks ago, I didn't enter a code at all.