Disney+ Extra

[RavenGirl]

Hi everyone, 

So a month ago I have received a message from O2 offering a free Disney+ extra for three months. I have replied to activate it and I had to then activate it on my O2. I had 28 to do this starting from the 16th September 2021. 28 days meant that I had to activate it on my O2 until yesterday but when I went on the app the extra was nowhere to be found. Tried contacting O2 on where to find it/how to activate it but I couldn't get through to anyone. I know that now is after the expiration date, but yesterday when I tried to do it, it was already gone. Is there anything that O2 can help me with this? 

Thank you

[MI5 · Accepted solution]

@RavenGirl 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.