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Delivery of item

Deliver
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Hi

My WiFi hotspot Device and sim were meant to be delivered today, but wasn’t. When I go to “My Orders” it states “complete”. Where can I track the delivery?
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jonsie
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Cleoriff
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O2Stacey
O2 Support
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Hi @Deliver 

You can track your order by logging into your My O2 app- select Manage your account- Other services- Track my order. 

Hope this helps 

Stacey slight_smile 

Guide: How-to guide for My O2 

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Deliver
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Hi Stacey, the order was dispatched on 13th April but has not arrived. How do I track where my package is?
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MI5
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@Deliver 

How to track https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Deliver
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I cannot track my item on Royal Mail with the track number provided. Order status says complete but I have not yet received delivery. Please advise. Please do not send me the URL to track my order as this is the process I am following
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jonsie
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Cleoriff
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@Deliver 

We have no idea what's happened with your order as we are just customers like yourself.

You need to contact O2 Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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