Solved: Data not showing on My o2 app

Gemmuhhmarie · ‎14-05-2019

Since my app has upgraded it’s no longer showing my data. I seen some previous posts on here and tried deleting and reinstalling the app but it’s still not showing.

MI5 · ‎14-05-2019

@Gemmuhhmarie I'd give customer services a call as your account might need to be reset http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎14-05-2019

@Gemmuhhmarie I'd give customer services a call as your account might need to be reset http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

paulbacon · ‎14-05-2019

Same on mine, appears data tracking is down.

It does this every now and again for no reason. Give it a few hours it usually appears again

EmilieT · ‎15-05-2019

Good morning @Gemmuhhmarie, and welcome to the forum I was wondering if you could now see your data in the app again, or if you were still experiencing this problem?

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Jjay1 · ‎14-02-2021

Mines not showing up either

jonsie · ‎14-02-2021

My O2 is down for the daily maintenance at the moment

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Baf · ‎16-02-2021

My data on my app is not working either, it did the other day but not tonight.

Cleoriff · ‎16-02-2021

@Baf

It's probably working now as it generally goes down for maintenance about midnight. Try rebooting the phone this morning.

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