Data Usage

[s_kingdom]

I am unable to view my data usage online or on the app.  Does anyone know if there is a technical problem?

[MI5]

I've just checked mine and it's working OK for me.
I'd give customer service a call on 202 to check if there is anything they can do to reset your account or escalate the issue for you.

[s_kingdom]

Thanks for your reply.  I did call them and they said there is a technical problem and they couldn't even view my data usage at their end either.

[MI5]

Hopefully they escalated the issue for you then?

[s_kingdom]

They said other people have called them with the same problem and it is being looked into.

[Cleoriff]

@s_kingdom

I have just checked mine. Both available to view via the app and online.

Hopefully yours will be sorted soon.

[MI5]

Hopefully they will fix it for you quickly then mate.

[Anonymous]

Mines fine

[Ternce]

Haven't been able to see mine, since yesterday afternoon, either. App does not show data heading at all and online says I have used 0 mb of my 0 mb allowance.

[s_kingdom]

I have now been told that the back end team is updating accounts and data allowance view should be back shortly.