Re: Data Usage

s_kingdom · ‎05-10-2018

I am unable to view my data usage online or on the app. Does anyone know if there is a technical problem?

MI5 · ‎05-10-2018

I've just checked mine and it's working OK for me.
I'd give customer service a call on 202 to check if there is anything they can do to reset your account or escalate the issue for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

s_kingdom · ‎05-10-2018

Thanks for your reply. I did call them and they said there is a technical problem and they couldn't even view my data usage at their end either.

MI5 · ‎05-10-2018

Hopefully they escalated the issue for you then?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

s_kingdom · ‎05-10-2018

They said other people have called them with the same problem and it is being looked into.

Cleoriff · ‎05-10-2018

@s_kingdom

I have just checked mine. Both available to view via the app and online.

Hopefully yours will be sorted soon.

Veritas Numquam Perit

MI5 · ‎05-10-2018

Hopefully they will fix it for you quickly then mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-10-2018

Mines fine

Ternce · ‎05-10-2018

Haven't been able to see mine, since yesterday afternoon, either. App does not show data heading at all and online says I have used 0 mb of my 0 mb allowance.

s_kingdom · ‎05-10-2018

I have now been told that the back end team is updating accounts and data allowance view should be back shortly.

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