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Data Roaming

Joseph1
Level 1: Joiner
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I came to Cyprus for a couples of weeks and my data roaming is not working. What do I have to do so I can roam?
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MI5
Level 94: Supreme
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@Joseph1 

If you have an iPhone, change your data APN to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 4 of 6
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KingAmo
Level 15: Gaining a Reputation
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You have to call customer service.@Joseph1 try Skype as you're outside the country.
All numbers are here
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Message 2 of 6
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Bambino
Level 84: Resplendent
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@Joseph1 Try manually selecting a network. It's also possible that roaming may not have been provisioned on your account. +44 344 809 0202 is a free call from your mobile to customer service. 

I DO NOT WORK FOR O2



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Message 3 of 6
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MI5
Level 94: Supreme
  • 143448 Posts
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Registered:

@Joseph1 

If you have an iPhone, change your data APN to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
541 Views

Joseph1
Level 1: Joiner
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Thank you! It actually worked!
Message 5 of 6
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MI5
Level 94: Supreme
  • 143448 Posts
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  • 27490 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
511 Views