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Data Roaming

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Joseph1
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on ‎29-05-2020 16:44

on ‎29-05-2020 16:44

I came to Cyprus for a couples of weeks and my data roaming is not working. What do I have to do so I can roam?
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MI5
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on ‎29-05-2020 18:28

on ‎29-05-2020 18:28

@Joseph1 

If you have an iPhone, change your data APN to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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KingAmo
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on ‎29-05-2020 16:57

on ‎29-05-2020 16:57

You have to call customer service.@Joseph1 try Skype as you're outside the country.
All numbers are here
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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Bambino
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on ‎29-05-2020 16:59

on ‎29-05-2020 16:59

@Joseph1 Try manually selecting a network. It's also possible that roaming may not have been provisioned on your account. +44 344 809 0202 is a free call from your mobile to customer service. 

I DO NOT WORK FOR O2



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MI5
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In response to Bambino
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on ‎29-05-2020 18:28

on ‎29-05-2020 18:28

@Joseph1 

If you have an iPhone, change your data APN to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Joseph1
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on ‎29-05-2020 19:59

on ‎29-05-2020 19:59

Thank you! It actually worked!
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MI5
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on ‎30-05-2020 00:38

on ‎30-05-2020 00:38

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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