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Data Bolt on Error

KM8
Level 1: Joiner
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on ‎04-08-2024 19:36

on ‎04-08-2024 19:36

Twice I have just tried to add a data bolt on of 4GB and each time I have been charged for 100MB (£3.50). I want these cancelled and one 4GB added instead. 
Please advise.

Many Thanks

Kirsty

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TallTrees
Level 52: Innovator
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on ‎04-08-2024 19:40

on ‎04-08-2024 19:40

Hi @KM8 

welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here

Guide: How to find help & contact O2 



HAPPINESS IS BEE SHAPED

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MI5
Level 94: Supreme
In response to TallTrees
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on ‎04-08-2024 23:16

on ‎04-08-2024 23:16

Seems to be a common complaint at the moment. Clearly yet another system issue which also isn’t uncommon. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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