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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Access to my account

No matter what I do I am unable to access my account, so I can’t see what my data usage is, what extra charges are for etc. I migrated from Virgin Mobile several months ago and originally was ok but all of a sudden when I log in it tells me I have no...

Resolved! O2 switch up

Hi I took out new contract but wanted switch up also can I add this thanks I'm within 14 days since started

Cant log in to app or website

I have just received 2 emails from O2 both saying my bill is ready. When I've tried to log in and view them on the website it says "Oops. We've had problems finding your account Click here and that should solve it." When I click there doesn't show an...

Can't log into my o2

I've been logged out of my o2 and now it won't let me back in, nothing but problems with o2 honestly can't wait till my contracts up to get away from them

International usage

I’m currently in Germany and have the international usage bolt on active. However I am unable to connect to data roaming.

Can’t log in

I can’t log into my account

Another weekend that You Can't upgrade phone online

Anyone else wondering why O2 make it impossible to upgrade your phone online at the weekend?? Not good for people who work away from home Monday-Friday!!

Resolved! Missing number and info

Hi folks,I noticed yesterday when logging into the My O2 app that my pay monthly contract account is not showing, just a PAYG number I have also linked (around last summer). I logged in to the web version and it's the same situation. The account was ...

Resolved! my phone (REMOVED)

1/ How do I change to pay as you go. 2/how do i cancel my contract as it is too expensive for me.

I can't view my O2 account

I want to look at my data usage but can't get into my account. I have changed my password but it still won't open

O2

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