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Alan6 · ‎19-10-2019

No 4g in Corfu. How disappointed was I. My partner has same phone and settings with a Plusnet SIM card and enjoyed 4g all week. O2 forget it you need to up your game with the competition. Hang your head in shame.

MI5 · ‎19-10-2019

@Alan6

Do you both have iPhones?

If so, you are on the wrong data apn.

Call customer service and get then to add iData for iPhone to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-10-2019

@Alan6

Do you both have iPhones?

If so, you are on the wrong data apn.

Call customer service and get then to add iData for iPhone to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎21-10-2019

Hey @Alan6 we'll need a bit more info before we can help on this one so let us know if you're still having problems.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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