Solved: Charges whilst abroad

KeithLL · ‎01-07-2023

I've just received my bill for June and see that there is a charge for data usage. It shows that I was in Albania but as the rest of my bill shows, I was in Corfu, in Greece. How do I get the charge removed?

MI5 · ‎01-07-2023

@ It’s called accidental roaming when your phone latches on to a stronger signal from another country.
It can be prevented by manual network selection.
If you call O2 they may help with the charges.
Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-07-2023

@ It’s called accidental roaming when your phone latches on to a stronger signal from another country.
It can be prevented by manual network selection.
If you call O2 they may help with the charges.
Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sharpey1966 · ‎01-07-2023

I’ve had the same thing today. I’ve been charged £6 extra. I’m in Rhodes, Greece. But got a text when landed saying welcome to turkey. Can’t get through to anyone to try & sort this out. What a scam !

Enlli · ‎01-07-2023

It's not a scam. Your phone is on automatic network selection by default and will choose the strongest signal which in your case came from Turkey

Go into networks and manually select a local network and it won't happen.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎01-07-2023

Sorry @KeithLL

The tag in my first reply didn't work.

Same answer to @Sharpey1966

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Charges whilst abroad

esim no service

Credit note not appearing on bill

i need my PAC to take my number to another network

Credit refund

Upgrading to an S24 Ultra