Contacting o2 non urgent

[Niall25]

I need to contact o2 customer services as I am having a dispute with a company that have been charging me insurance for a phone that has not been in use since 2016 and I need to provide Proof of non usage! I have tried looking for an email address to send information such as imei number to o2 so they can check into it for but cannot find any... the only contact is to ring them but only for urgent reasons which this may not fall into so I’m stuck in a difficult position. Does anyone have a general enquiries or customer service email address I can send the information to?

[MI5]

@Niall25 

Only calling options currently Guide: Coronavirus Community Help and Support 

[paulallen10]

Hi there I had to cancel my direct debit today with my bank for my mobile account xxxxxxxxxx payment due to I dont get my first wages now untill 30th of april then last day of each month from then on please can you reset  y direct debit back up for me ready for my payment to be taken from my bank account on 30th of april sum of £20.24 ok paul please let me know did tryed to ring o2 but keep getting cut off to sort this matter out for me ok 

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[MI5]

@paulallen10 

You'll need to call payment management Guide: Coronavirus Community Help and Support 

[Cleoriff]

@paulallen10 

We are not O2 and have no access to your account. You need to speak to the payment management team.. numbers in this link Guide: Coronavirus Community Help and Support