Contacting o2 by email/livechat

[Max21]

Hello,

I had a query I needed to discuss with o2. My problem is I am deaf and cannot hear over the phone, and I was searching for their contact email address or live chat facility and cannot find one.

Does anyone know what this information is?

Thanks

[Bambino]

@Max21 Unfortunately there is no email address. There is this link which should help you: https://community.o2.co.uk/t5/Access-For-All/Access-For-All/td-p/1201405

[Max21]

Thank you for your reply.

Hmm, that sounds rather complicated. I no longer have an account with them. Do I still need to sign up for all of that just for them to answer a brief query I have?

Do they really have no way to contact them via email or over live chat?

[Bambino]

@Max21 Live Chat is sporadic at the moment. Sometimes they're there, sometimes not. If you click on this link you might get a chat box pop up: https://www.o2.co.uk/contactus

Also try clicking this link, as O2 are more interested in selling you something, rather than anything else: https://www.o2.co.uk/shop

[MI5]

@Max21 

If it's not directly account related, we may be able to advise you on here ?

[Max21]

It is regarding getting my proof of no claims discount sent to me, as their self service form isn't working.

[Max21]

I did just get through to their live chat. Unfortunately they said they did not deal with car insurance queries via live chat, and I'd have to call and download some specialist software to tranlsate the phone conversation into text. It's pretty poor in all honesty.

[IAA]

Hello
I would like to upgrade my phone set and tariff. Can I talk to someone for best deal available

[MI5]

@Max21 

This is what they are referring to https://community.o2.co.uk/t5/Discussions-Feedback/NGTS/m-p/1030065#M89141

[MI5]

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@IAA wrote:
Hello
I would like to upgrade my phone set and tariff. Can I talk to someone for best deal available

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@IAA 

Not on here, sorry.

You need to call 202 and speak to upgrades.