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Changing my contact e-mail details

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AndyB
Level 1: Joiner
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‎16-01-2019 15:44

‎16-01-2019 15:44

Anybody know how to do this?  I am changing my e-mail address as am about to move to another ISP.  When I log in to "myo2" and search for personal details it brings uop my name and mobile number, but then despite clicking on the "change" line on screen, nothing happens.

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MI5
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‎16-01-2019 16:01

‎16-01-2019 16:01

 @AndyB you should be able to do it under "manage my details" but if it's not working, call customer services who will do it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150727 Posts
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Registered:

‎16-01-2019 16:01

‎16-01-2019 16:01

 @AndyB you should be able to do it under "manage my details" but if it's not working, call customer services who will do it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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‎18-01-2019 08:39

‎18-01-2019 08:39

Hi @AndyB, I was wondering if you managed to change your email address in the end? Did the pointers @MI5 shared above helped? :slight_smile:

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